We have an opportunity for a PFI Performance & Compliance Manager in the Nort East to support the operational management, compliance assurance and performance monitoring of a PFI project in the North East. The role focuses on auditing FM service delivery, monitoring contractual performance, and providing clear, evidence-based reporting to senior stakeholders and the public sector client.,
* Monitor FM performance against contractual KPIs and service standards
* Audit FM systems, processes and quality management arrangements
* Validate service scoring and challenge performance where required
* Review helpdesk and reactive works performance, supporting timely close-out
* Carry out site inspections and physical audits to identify areas of underperformance
* Record, track and follow up corrective actions to resolution
* Produce clear monthly performance and compliance reports
* Support the day-to-day operation of the SPV and attend contract meetings as required
Experience in PFI, estates, FM, asset management or compliance environments
* Strong understanding of performance monitoring and compliance auditing of PFI contacts
* Ability to interpret contracts, legislation and regulatory requirements
* Confident communicator with the ability to challenge constructively
* Strong reporting, organisation and stakeholder management skills
Ideal Background
* SPV, NHS Trust, Facilities Management or consultancy experience
* Exposure to healthcare or complex operational environments
* Knowledge of quality management systems (e.g. ISO standards)