Tenant Engagement Officer - Ebley Mill - StroudReference: REQ0188Description: This is a rewarding time to join Stroud District Council as a Tenant Engagement Officer.Engaging with our residents has never been more important and this role will play a crucial part in ensuring our residents are at the heart of our landlord service to ensure that we are delivering services that tenants want and offering value for money.In this role you will work with our communities, partners, and our internal colleagues to deliver an exceptional tenant engagement service. You will be responsible for tenant scrutiny, improving tenants perception and working with tenants to ensure their voice is heard and our services meet their needs.Our service is a forward thinking, dedicated and the team you’ll be joining work exceptionally well together, whilst providing a wide range of services within our communities. You will play a significant role and will be a crucial member of the team delivering positive outcomes to our tenants.About youYou’ll have experience of working in a similar front-line role and will be passionate and enthusiastic about delivering exceptional customer service whilst working under pressure. You’ll have a sound knowledge and experience of:Resident engagement and working with communities.You will be highly motivated and customer solution focused.You’ll be able to use your own initiative to solve problems.Benefits of working for usCommitment to work life balance with flexible working hours.A work environment steeped in history and a scenic location.Exceptional pension scheme 20% Employer contribution.Cycle & Electric Car scheme.23 days holiday per year, pro rata rising to 26 days after 5 years’ service + bank holidays + Christmas and New Year shutdown.Employee discount scheme.Up to 3 days per year Volunteering days.Learning and development opportunities.If you can see yourself being a part of this hardworking, supportive and resilient team, please apply today.Closing Date - 7th September 2025Interview Date - 16th September 2025If you would like more information about the role, please call 01453 766321 and speak with Ben Roberts, Principal Resident Engagement OfficerTo apply for this unique opportunity please click 'Apply Online' below.In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits please click here for more information :https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-usIt is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people withdisabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacanciesStroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural PlaceRegion: Location: Ebley Mill - StroudSalary: *GBP*33,699 Per AnnumPackage: Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our websiteContractual hours: 37Basis: Permanent