Job Title: Business Systems Engineer - ERP & CRM
Location: Northern Ireland (Hybrid: Cookstown & Monkstown)
Employment Type: Full-Time, PermanentSector:
Technology & Analytics / IT Support / Business Systems
Salary: Competitive + Benefits
Key Responsibilities:
* Provide 2nd and 3rd line support for ERP and CRM systems.
* Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics.
* Collaborate with internal teams and external contractors to deliver roadmap projects.
* Create and maintain system documentation and user training materials.
* Support business improvement initiatives and mentor support staff.
* Participate in change management and system lifecycle activities.
* Occasionally provide out-of-hours support.
Essential Skills & Experience:
* Degree in Computing or 2+ years of relevant experience.
* Strong SQL and database management skills.
* Advanced Excel proficiency.
* Experience with Power BI or similar BI tools.
* Excellent problem-solving and communication skills.
* Ability to work independently and as part of a team.
Desirable:
* Experience with large datasets and data modelling.
* Familiarity with Crystal Reports, PLSQL, and ITIL practices.
* Clean driving licence and willingness to travel occasionally.
Ben...