Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Barkingside Branch
Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £26,661 per annum, composed of a base salary of £26,161 plus a £500 flexible benefit.
What you’ll do
* Acting as the first point of contact for customers in branch or over the phone
* Assisting with day-to-day transactions, queries and servicing
* Answering customer calls into our contact centre
* Building relationships and finding solutions
* Developing your knowledge of services and products to help our customers
* Identifying new ways to improve the customer experience
Requirements
* Proven ability to deliver outstanding customer service either from a face to face or a telephony background
* The ability to communicate effectively with customers to truly understand their needs
Nice to have
* A real desire to go above-and-beyond for customers
* Effective team working skills with a flexible, can-do approach to work
* Openness to a broad range of activities even if outside of standard expectations
* Ability to grow, adapt and change accommodating business needs and priorities
* You will require the right to work in the UK
What you’ll need to know
* This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday, from 8:00am – 6:00pm
* The role is based in our Barkingside branch.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
Compensation and Benefits
* Starting salary of £26,161 plus a £500 annual cash allowance to spend on our benefits.
* 25 days’ holiday plus bank holidays, increasing to 26 days after 5 yrs of service, with the option to purchase up to 5 contractual days per year.
* Eligible for a discretionary performance-related annual bonus.
* Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
* Free access to a range of digital health services, including GP.
* Free access to wellbeing apps and up to three weekly online classes.
* We put 8% of salary into your pension, with higher contributions if you contribute; cash options available.
* Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
* Support your favourite causes through charitable giving and our community partnerships.
* Share in Santander’s success by saving or investing in our share plans.
* 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
* As a Santander UK employee, you can request staff versions of our products with no fees, as well as apply to other deals and discounts.
Right to work
Right to work in the UK is required to commence employment. If you need a working visa/permit this will not influence progression, but if you do not have the right to work Santander will not proceed with your application.
What to do next
If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch at resourcing@santander.co.uk.
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