Job Description SUMMARY DESCRIPTION: Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department. KEY RESPONSIBILITIES: Ensure timely arrival for work Ensure smooth and timely customs process flow.(Work quality and timeliness) Understand all the elements of the import and export customs SOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.(Job execution) Ensure accurate and timely data entry into our operating system. (Work quality and timeliness) Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.(Job Execution) Assist with verification of customs declaration information and the submission of such to the customs authority.(Job Execution) Interact with customs authorities to address any issues/questions that may arise during the clearing process. (Exceptional customer service) Act as the liaison between the customs authorities (or other government agencies) and customers (Exceptional customer service) Ensure timely customs clearance of cargo to customer for shipments (Work quality and timeliness) Verify documents received for customs purposes are compliant and correct.(Job Execution) Interact with our customers during the clearance process ensuring that they are very pleased with our service (Exceptional customer service) Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.(Job execution) Understand department process flow, constantly looking for areas of improved efficiency.(Expeditors culture) Meet KPI standards, as per the company’s procedures.(Expeditors culture) Overseas communications, timely responses to emails and requests (internal and external) (Work quality and timeliness) Escalation of problems to Management when necessary (Effort and teamwork) Meets company standards of 52 hours training per year per employee.(Training) Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. (Expeditors culture) Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.(Expeditors culture) KNOWLEDGE, SKILLS AND BEHAVIOURS: Knowledge: Knowledge of customs brokerage process Understanding of ocean, transcon and air documentation process Knowledge of air, road and ocean transport Knowledge of incoterms Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good computer skills (Excel, Word, PowerPoint) Fluent in English Behaviours: Positive and willing to help attitude Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary