This role provides a high standard switchboard service and the post holder will be required to receive a range of calls from both external and internal callers and connect them as appropriate. As the first line of contact for callers the post holder is responsible for providing an efficient and responsive service as they are the interface for the hospital. They will also be responsible as the first point of contact in activating procedures for the full range of Trust emergency alarms which include Fire, Crash and security. The post holder will operate a screen based (PC) switchboard console which has a database which holds all necessary information needed to access the Trust's 12,000 extensions.
The ability to learn and retain information regarding numerous Trust services and specialities in order to deal with patient enquiries. The post holder will be responsible for the effective operating of the Trust paging systems. The post holder will be required to use the Patient Centre Administration system to assist with enquiries with regard to outpatient appointments and will work collaboratively with the referral booking service supporting and making new and follow up bookings as directed. Must be able to communicate effectively and sensitively with a wide range of people including patients, relatives, clinicians and other Trust staff.
Provide both internal enquiries and Directory enquiries for Trust staff. To answer all calls in a professional and timely manner. They should maintain a courteous approach with callers and assist them in reaching their required destination. The post holder will provide information to Trust staff using the information supplied in the on call rotas.
The post holder will be responsible for dealing with all emergency calls and making sure that the relevant personnel attend when required.