Overview
Join to apply for the Assistant Store Manager role at Charles Tyrwhitt.
This time, we are on the lookout for an Assistant Store Manager for our brand new store in Cardiff, opening this November 2025.
The Role
At Charles Tyrwhitt, our purpose is to Make it easy for men to dress well and we can't do that without our specialist teams. The Assistant Manager role is a key function in the store's leadership structure. The main objective is to influence and exceed sales targets, maximise KPI goals, ensure an excellent customer service experience, and drive the operational metrics of the store. You will lead and work alongside the sales team to identify and exceed sales opportunities and targets, while recognising and coaching great performance. You will build lasting relationships and connections with customers, manage customer appointments (including corporate clients and wedding parties), and manage customer feedback with the Store Manager.
You will train the team on CT\'s service and selling standards and encourage the use of store and business training tools, including commercial reports, VM directives and Tyrwhitt Academy courses, so that all colleagues can perform at their best. The Assistant Manager will foster a positive culture within the store team, ensuring a professional and enjoyable store atmosphere for both staff and customers, with a solution-led approach.
Additionally, you will support the Store Manager in reporting and analysing data, operational and stock responsibilities, managing and minimising controllable costs, staff recruitment and retention, colleague engagement and HR, Health and Safety, and compliance.
What We Are Looking For
* Previous retail management experience
* Proven ability to lead, inspire and motivate others to achieve and work to very high standards
* Coaching and leadership skills
* Highly commercial with strong analytical skills
* Stock management and loss prevention experience
* Knowledge of understanding systems with a good understanding of Microsoft Office
* Strong relationship building skills and stakeholder/customer management
How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE\'s: BE the BOSS, BE the CUSTOMER and BE the BEST.
What You Can Expect From Us
* Competitive salary and an excellent quarterly bonus scheme
* Uniform – retail colleagues are entitled to a uniform outfit allowance which is refreshed every 6 months.
* An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
* You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
* We will help you get to work too! We have a great cycle to work scheme and relocation packages to support career development
* We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities and team building events happen regularly.
* We are proud to go about our business in the right way and partner with many charities and sustainability partners — ‘giving something back’ is an important part of our ethos
* The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service and other training needs. We also have a number of apprenticeship level qualifications open to store colleagues that you can work through whilst still earning your full wage.
Who We Are
Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. Our flagship store is on London’s Jermyn Street and our Global Head Office is in London Bridge, with offices and distribution centres supporting our retail and online presence across North America, Europe and Australia. We are committed to doing the right thing, sustainably and in partnership with charities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail Apparel and Fashion
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