* A market leading luxury brand
* A friendly and supportive team environment
About Our Client
Customer Service & Complaints, Reading: Our client is a large organisation with a solid reputation in the industrial and manufacturing sector. Known for its commitment to innovation and quality, it has a wide reach across the UK, particularly in Reading.
Job Description
Customer Service & Complaints, Reading:
* Manage customer cases from inception to completion, ensuring all necessary actions are taken promptly.
* Provide exceptional customer service, maintaining consistent communication with all parties involved.
* Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
* Collaborate with internal teams to resolve issues and improve processes.
* Record and maintain accurate case details and updates in the system.
* Ensure compliance with industry regulations and company policies.
* Participate in training and development activities to enhance knowledge and skills.
* Contribute positively to the team and company culture, fostering a supportive and collaborative environment.
The Successful Applicant
Customer Service & Complaints, Reading: A successful Personal Case Manager should have:
* A relevant qualification in customer service or a related field.
* Previous experience in a customer service role, ideally within the industrial or manufacturing sector.
* Strong communication and interpersonal skills.
* Excellent organisational abilities, with a keen eye for detail.
* A proactive approach to problem-solving.
* Proficiency in using customer management systems and Microsoft Office applications.
What's on Offer
* A competitive salary range of £25,000 - £27,000.
* The opportunity to work with a well-respected company in the industrial and manufacturing sector.
* A supportive team and positive company culture.
* The chance to make a real difference in the customer service department.
* A location in the vibrant city of Reading, with excellent transport links.
If you believe you have the skills and experience to excel as a Personal Case Manager, we encourage you to apply today. #J-18808-Ljbffr