Job Title: Motor Claims Triage Handler
Rate: £13.74 per hour
Location: Norwich (Hybrid)
Inside IR35
Contract Length - 3 Months
Purpose of the Role
This role is a backfill position within the Personal Motor Claims team.
It functions largely as a switchboard-style first point of contact, responsible for directing inbound claims to the correct teams, resolving misdirects, and handling light administration.
Key Responsibilities
Customer Contact
Act as the first line of contact for customers reporting motor claims.
Capture key details such as registration, claim information, and relevant background.
Carry out initial fact‑finding and basic investigation before routing the claim.
Provide a calm, helpful, customer-focused experience.
Claims Routing
Identify whether the claim is for General Accident or another area.
Route or re‑route claims to the correct team using internal systems.
Work within a separate claims platform/process specific to this business area.
Administration
General admin tasks associated with claim logging and directing enquiries.
Candidate Profile
Success so far has come from a mixed background:
Hospitality
College leavers
Retail / customer‑facing roles
Candidates with strong customer interaction skills and ability to work well in group environments
What Good Looks Like
Strong communication skills
Confident handling customer queries
Ability to problem-solve and gather information
Positive attitude and team‑focused approach
To apply, please submit your application directly through this platform or send your CV and time availability to