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Overview
Integrated Control Centre Manager
Location: Birmingham Airport (with occasional travel)
schedule: Monday to Friday, with flexibility for evenings, weekends, and public holidays
Reporting to: Director of Fleet UK&I
Responsibilities
* Leading and managing a dynamic 24/7 ICC team
* Overseeing telematics and camera data to improve safety and performance
* Liaising with senior stakeholders to report on incidents and implement preventative strategies
* Coordinating investigations with internal teams and external partners
* Designing response protocols for GSE damage, driver behaviour, and safety alerts
* Upholding Swissport and regulatory safety standards across operations
* Championing innovation and process optimisation through tech and training
* Shaping team development through smart scheduling, performance reviews, and mentoring
Qualifications
* Proven leadership in operations or control centre management
* Strong analytical skills with the ability to interpret complex data
* Excellent communicator and stakeholder collaborator at all levels
* Quick-thinking problem solver with sound judgment under pressure
* Experience in aviation, transport or logistics (preferred)
* Familiarity with telematics systems and safety technologies (advantageous)
Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference every day.
Ready to steer ground support into the future? Apply now and let's take flight together.
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