Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
Benefits:
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Flexible working hours: full and part-time options available
* Annual pay review & bonus scheme
* 28 days holiday entitlement (pro rata)
* Paid birthday day off
* Subsidised travel for roles based in London
* Pension plan with 4% employer contributions
* Sharesave Scheme at a discounted price
* Perks and discounts in various high street shops, cinemas, and holidays
* Training and development opportunities
* Cycle to Work scheme
Requirements:
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills
Next Steps:
Apply online. Our Talent Acquisition team will review your application. Successful candidates will complete an online assessment via HireVue and then be invited for an interview.
About William Hill:
We’re William Hill, part of evoke, with over 1,300 shops across the UK. Since 1966, we've been a fixture on the UK high street. Our culture is built on trust and belonging, empowering our teams to succeed and celebrate differences.
About Evoke:
Evoke is the new name for 888 Holdings, embracing change and progress. We’re committed to delivering world-class betting and gaming experiences, investing in our people, and fostering a culture of trust and flexibility.
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