Our client is a small Supported Housing charity for Veterans. The charity has embarked on a Change Programme across its operations so it is an exciting time to join the business and add value as a Housing Manager
Job purpose
Responsible to the Head of Housing for providing leadership and management of the Housing Team in the provision of tenancy management services.
Responsible for ensuring the delivery of an excellent customer-focussed housing service to ex-Service personnel and their dependents, ensuring tenants are actively engaged and participate in decisions that affect service delivery.
Responsible for the implementation and monitoring of the Health and Safety Policy and practice throughout the housing provision, in order to ensure a safe environment for tenants, residents, contractors, staff and visitors and compliance with legislative regulations.
Responsible for ensuring agreed performance outcomes and objectives, presenting regular management information and reports on key performance indicators.
Responsible for the management of day-to-day property and tenancy services expenditure in line with budget.
Responsible for effective working across teams to ensure that excellent housing management also supports The charitable objects.
Key Accountabilities
* Staff Management
* Property Management
* Lettings, allocations and voids management
* Tenancy management, rent arrears and tenancy enforcement
* Tenant participation and engagement
* Financial management and control
* IT, record keeping, data management
* Quality and regulatory compliance
* Health and Safety
* Equality and diversity
Person Specification
Significant housing management experience working for a local authority or housing association in either a general needs or supported housing setting, particularly property and asset management.
Experience of managing staff.
Experience of performance monitoring of the key performance indicators related to housing management functions, particularly property and asset management.
Experience/knowledge of the issues facing the ex-Service community, especially those Veterans with support needs.
Core Competencies
* Customer focus
* Communication
* Team working
* Support of Equality and Diversity
* Delivers a High Quality of Work
* Commitment to Health & Safety
* Working with Customers