Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree, on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that covers operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities: * Generate both simple and complex quotations for existing clients * Oversee onboarding of new customers, managing the transition from sales handover to full service implementation * Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs and SLAs are met or exceeded * Conduct regular recorded service review meetings, preparing and presenting current performance data * Act as the primary escalation point for issue resolution, maintaining strong client relationships * Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30% * Prepare and approve invoices prior to finalisation * Receive and process service requests from clients promptly and accurately * Ensure client reporting aligns with Statement of Work (SoW) requirements * Oversee stock...