Summary
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. You'll promote National Trust membership and help the team to meet both membership and fundraising targets.
Salary: £11.64 per hour
Contract duration: Fixed term contract until 18th December 2024
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 540 hours over the duration of the contract, and on average, you'll work 3/4 days per week across Treasurers House and Goddard's, but again, this will be flexible depending on operational demand. Shift times are 10:45 - 4:15. Rotas are released two months in advance and do include regular weekend and bank holiday working.
What it's like to work here
Reporting to the Welcome and Service Assistant Manager, you'll be working in a team of seven across Treasurers House and Goddards gardens. You’ll be helping our visitors get the best out of their day. Whether you are booking visitors onto our guided tours at Treasurers, or telling someone about the history of Goddards, you’ll be working as part of a small team to make sure every visitor has the best possible visit.
Built in the 16th century and then purchased by a wealthy collector in the 19th century who created period settings. Today, the house is open to popular guided tours and is decorated for Christmas each year and is part of the vibrant tourist offer in the historic city of York. There is a small formal garden and a below stairs cafe.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service.
Who we're looking for
We'd love to hear from you if you're:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
6. Substantial pension scheme of up to 10% basic salary
7. Free entry to National Trust places for you, a guest and your children (under 18)
8. Tax-free childcare scheme
9. Rental deposit loan scheme
10. Season ticket loan
11. Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
12. Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
13. Flexible working whenever possible
14. Employee assistance programme
15. Free parking at most Trust places
16. Independent financial advice