Job Description for Operations Executive
Line manager: Operations Manager
Location: Welwyn Garden City
Salary: £27,000 - £30,000 Per Annum
At OA Group, we are all about making work smarter, not harder. As our new Operations Executive, you will be at the heart of keeping things running smoothly across the business, making sure our teams have the right tools, processes, and support to do their best work every day.
This role is about spotting ways to make things better, faster, and more efficient. You will be the kind of person who loves solving problems, finding smarter ways to get things done, and making life easier for colleagues and clients alike.
In this role, you will help us run smarter. That means driving operational efficiency, reducing time and cost through automation, and giving senior leadership the support, they need to focus on the big picture. You will also be at the forefront of improving data integrity, because great decisions start with great information.
It’s an exciting time to join us. OA Group has ambitious growth plans, and your work will play a direct role in shaping how we scale, evolve, and perform as a business.
What can OA offer you?
24 days holiday + Bank Holidays
Opportunity to buy and earn leave to add onto your existing holiday entitlement.
An amazing opportunity to grow with OA & join at a crucial time of growth
Well-being programme, including monthly mindfulness hours
Bonus scheme
Year round incentives and awards
True career progression
Key Responsibilities:
Internal Communications & Events
Help create and circulate internal newsletters, team updates, or key policy changes
Support SLT with initiatives related to engagement and team building
Help organise company events, team socials, or award days out
Automation & Process Improvement
Own the documentation and standardisation of internal processes to reduce singular knowledge and free senior leadership time
Drive the automation of manual tasks, freeing up valuable resources and reducing operational costs
Responsible for IT troubleshooting queries managed via ticketing system
Data Integrity & Reporting
Manage the integrity and accuracy of data across departments to support decision making and strategic initiatives
Create and maintain regular business reports for leadership, ensuring data is consistent, accurate, and actionable
Collaborate with senior leadership to provide data driven insights to inform key business decisions
Internal Onboarding & Induction
Deliver onboarding plans for all new starters
Set up new users on internal systems (CRM, Emails, Comms tools)
Schedule and support first week inductions and shadowing with relevant teams
Coordinate desk setup and welcome materials
Learning & Development Coordination
Maintain internal process documentation and SOPs
Schedule internal training
Source external training providers as needed
Monitor training completion and feedback
Inbox & Calendar Management
Take ownership of shared inboxes and key administrative workflows to minimise interruptions for SLT
Manage CEO calendars, scheduling meetings to ensure focus on high priority tasks
Coordinate with various departments to ensure smooth scheduling and communication
Support to Senior Leadership and Marketing Team
Provide general administrative support to senior management, helping with both day to day operational needs and larger strategic projects
Help to execute on high priority business initiatives by coordinating resources, tracking project progress, and delivering operational insights
What do we want from you?
Excellent people skills
Good listener
Problem solver
Able to think outside the box
Organisational skills
Process driven
Ability to plan ahead
Excellent communication Skills
Experience in a similar role
Approachable
Creative
MKONSITE