Motor Claims Handler - Newcastle Full-Time | Permanent | Monday to Friday Salary: £27,000 - £34,000 DOE We're looking for an experienced and detail focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish. ________________________________________ Key Responsibilities * Handle motor claims from first notification to settlement. * Review, assess and process claims in line with company procedures. * Investigate liability, evaluate losses and negotiate settlements. * Manage customer enquiries by phone and email, including more complex cases. * Keep accurate records and update information in claims systems. * Work with loss adjusters, subject matter experts and internal teams when needed. * Learn and develop technical skills through training and coaching. * Suggest ideas to improve processes within the team. * Follow company policies, compliance standards and regulatory requirements. * Find effective solutions to routine enquiries using set processes and guidelines. ________________________________________ About You * Experience in motor claims handling (preferred). * Strong communication and negotiation skills. * Excellent attention to detail and accuracy. * Confident working under pressure and managing a busy workload. * Customer focused with a proactive, positive approach. * Comfortable learning new systems and procedures. ________________________________________ What's on Offer * £27,000 - £34,000 depending on experience * Permanent, full time role * Monday to Friday - no weekends * Supportive team environment * Opportunities for growth and development ________________________________________ Interested? Apply now or get in touch for more details! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age