Technical Services Analyst - Permanent, Milton Keynes, hybrid
This role offers an opportunity to work at Aspire Personnel Ltd, where pay is based on your skills and experience.
Our client’s customers provide regular feedback and suggestions on their products. This feedback, combined with new industry innovation, drives frequent software updates. To ensure customers can use the latest offerings efficiently, they need reliable access to this new software.
The Technical Services Analyst plays a critical role in enabling customers to access the latest software releases at a convenient and effective time that meets their business needs.
Your Role & Responsibilities Your day‑to‑day activities vary as the business continues to grow, offering an exciting and diverse environment where you can make a real impact.
Technical Proficiency & Database Management Skills
* Strong understanding of database systems (SQL Server, MySQL, PostgreSQL, Oracle, etc.)
* Experience with backup/restore procedures, database cloning, and data integrity verification
* Knowledge of server infrastructure, virtualisation (VMware, Hyper‑V), and cloud platforms (AWS, Azure)
* Competent using remote access tools such as Windows RDP
* Knowledge of SQL Server environments and performance monitoring
* Exposure to Azure is an advantage
Project Planning & Documentation Practices
* Methodical approach to creating detailed migration/upgrade plans with rollback procedures
* Maintains comprehensive documentation of processes, configurations, and dependencies
* Creates pre‑flight checklists and post‑migration validation steps
* Documents lessons learned and continually improves runbooks
* Upholds processes and communications with customers to meet SLAs and instill confidence
* Proactively identifies potential risks and develops mitigation strategies
* Demonstrates meticulous verification processes (data validation, functional testing, performance checks)
* Conduces thorough pre‑migration assessments and post‑migration validations
* Shows strong troubleshooting skills during migrations and critical incidents, maintaining professionalism
Communication & Stakeholder Management
* Clearly communicates technical concepts to non‑technical stakeholders
* Provides realistic timelines and manages expectations effectively
* Keeps relevant parties informed before, during, and after maintenance windows
* Coordinates effectively with application owners, infrastructure teams, and business users
* Tracks success metrics and learns from past migrations to improve future projects
The business takes pride in customer‑centricity. To be a successful candidate, we’d love to understand your experience in the areas above.
Seniority level
Associate
Employment type
Full‑time
Job function
Analyst and Information Technology
Industries
IT System Custom Software Development and Software Development
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