Job Description
Description\n\nOur local government clients are recruiting a Parking Debt and Complaints Officer. To deliver a timely and effective service for the Parking and Network Management team. The post holder will be expected to produce work to a consistently high standard and to use their experience, knowledge and aptitude to the weigh up the evidence in each case, whether is a complaint, a members enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, As well as reconciling and monitoring parking income and Enforcement Agent performance..\n\nYour key responsibilities will include:\n\nTo investigate and respond to all parking debt-related correspondence, service complaints, members' enquiries and late-stage appeals against PCNs to the Traffic Enforcement Centre.
This includes sending documents to TEC, which is the court service's bulk centre for processing traffic and parking debts and warrants.\n\nQualification – Essential \n\nGCSE Grade (or equivalent) in English Language and Mathematics.\n\t\nNVQ or equivalent standard and evidence of continuing professional development\n\t\nAdvanced –Microsoft Office, Word, Excel, Outlook, Social Media and CRM.\n\nQualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.\n\nProven experience in parking enforcement and appeals legislation.\n\t\nExcellent communication skills, both in writing and verbally.\n\t\nKnowledge of the civil parking and traffic enforcement legislation, parking adjudication processes and guidance. \n\t\nKnowledge of the back-office process for the enforcement of parking and traffic penalties.\n\t\nProven experience in working in a customer service or administrative environment, having to compose formal correspondence.\n\t\nExperience of analysing data to carry out investigations and to inform decisions using computer systems and databases.\n\t\nExperience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.\n\t\nAbility to effectively prioritise and meet deadlines when faced with conflicting priorities with creativity, tenacity and enthusiasm.\n\t\nAbility to work independently to meet agreed work plans, deadlines and required performance targets.\n\t\nAbility to deal with a variety of correspondence and prepare written replies and reports.\n\t\nPractical interpersonal skills and the ability to represent the parking team with officers at all levels.\n\t\nExcellent customer service skills and confidence with both written and verbal communication, delivering high-quality customer outcomes.\n\t\nAbility to diffuse difficult situations and resolve conflicts.\n\nEssential Compliance Requirements\n\n3 Years References\n\t\nEnhanced DBS\n\t\nA pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.\n\nDiamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace