Commercial Vehicle Experience is compulsory. Our client is a well-known and reputable HGV dealership with several depots across the country. Currently they are looking for an experienced Truck Service Advisor / Service Advisor to join their busy depot. Hours of work: 40 hours per week across 3 alternating shifts Monday to Friday: 5.30am to 2.30pm 8.00am to 5.00pm 10.00am to 7.00pm All with 1 hour unpaid break Plus 1 in 3 Saturday mornings, 7.00am to midday (paid at 1.5 overtime rate) Responsibilities: Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all ‘No Show’ bookings Work in Progress (WIP) control for the dept Updating VOR’s on Manufacturer platforms on a...