Automation Engineer
Location: London (Hybrid Working)
Salary: £60,000–£70,000 + bonus + excellent benefits
Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, mental health support, and more.
Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation.
This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and fully in-house delivery model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery.
As an Automation Engineer, you’ll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience through intelligent automation and workflow optimisation.
What you’ll do
* Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation.
* Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards.
* Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks.
* Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy.
* Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions.
* Maintain clear and structured documentation for workflows, automation architecture, and version control.
* Support wider process improvement and IT transformation initiatives across the business.
* Stay current with developments in automation technologies, RPA platforms, and ITSM best practices.
What we’re looking for
* Experience working within Service Desk or IT Service Management environments.
* Hands-on experience with RPA and automation technologies, ideally within an MSP environment.
* Strong scripting and automation skills using PowerShell, Python, or similar technologies.
* Ability to analyse operational processes and translate them into scalable technical solutions.
* Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune.
* Strong communication and stakeholder engagement skills.
* A proactive mindset with excellent attention to detail and a passion for continuous improvement.
Desirable experience
* ITIL Foundation or relevant automation certifications.
* Experience with additional automation platforms such as UiPath or Automation Anywhere.
* Knowledge of API integrations, databases, and cloud-based services.
* Exposure to change management and process improvement initiatives.
* Microsoft certifications including AZ-900, MS-900, or AZ-104.
Why join?
* Join a business investing heavily in technology, automation, and innovation across London’s enterprise infrastructure.
* Work within a modern technical environment supporting high-performance connectivity and managed services.
* Be part of a collaborative engineering culture with strong internal progression opportunities.
* Competitive salary between £60,000–£70,000 plus bonus and comprehensive benefits package.
* Strong focus on employee wellbeing, learning, and development.
* Opportunity to contribute to a business recognised for its growth, culture, and technical excellence.
Apply now to help shape the future of automation and operational excellence within a forward-thinking technology organisation.