Join to apply for the Head of Facilities Management role at Livv Housing Group
This range is provided by Livv Housing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Reports To: Director – Operations
Directly Responsible For: Manager – Facilities Contracts & Compliance; Manager – Environmental Services.
Overall team / department purpose
* The Livv Maintenance Leadership team is responsible for ensuring the business safely delivers all contracted services to Livv Housing Group and its customers to the required quality, cost and timeframes specified in the contract, Service Level Agreements and Group policies and procedures.
* The Facilities Management and Environmental Services team is responsible for the delivery of the Facilities Management and Environmental Services Contracts in accordance with Service Level Agreements, legislation and industry regulations, ensuring that all work is delivered in accordance with agreed performance targets and budgets.
* This role has overall responsibility and is accountable for the performance of the FM & Environmental Services team.
* As a member of the Livv Maintenance Leadership Team, the holder is required to lead a culture of excellent customer service, value for money, quality and Health & Safety standards.
Key working relationships
* The role directly line manages the Contract Managers for Facilities Contracts and Compliance and Environmental Services and has overall responsibility for each of their teams. This includes leading and developing direct reports and ensuring that they and their teams have the capacity and capability to deliver ongoing operational plans through a high quality, customer focused service.
* The holder is required to interact across our business to contribute to the continuous improvement of performance and to ensure the delivery of services in the most efficient and effective manner. Most regular interaction is with Assets, Customer Insight, Finance and Health & Safety.
* Externally to our business, the holder is required to establish and develop relationships with sub-contractors and other contacts/organisations to enhance the provision of these services.
* Due to the nature of this role the holder will also engage in extensive liaison and consultation with customers including leaseholders.
* Manage and develop the teams/functions within the role’s overall remit in order to meet our business obligations and generate a positive reputation and high performing outcomes.
* Act as an effective member of the Livv Maintenance leadership team, ensuring compliance with and delivery of all relevant Group strategies, business plans and policies.
* Lead, motivate and support direct reports and broader team members as appropriate to ensure they have a clear understanding of business performance measures and objectives.
* Ensure that all services are delivered in full compliance with all relevant legislation and statutory regulations, professional standards, accepted business practices and internal standards.
* Manage performance against objectives and take necessary action to ensure that the business area achieves all contractual obligations.
* Ensure Value for Money is delivered against all contracts and seek to remove inefficiencies by continually improving performance, productivity and procurement activity.
* Develop a service that focuses on meeting customer expectations, addresses complaints within policy timeframes; and incorporates learning from customers’ complaints and feedback.
* Liaise with the Asset Management and Development teams to contribute to and ensure understanding of the environmental services and FM contracts required.
* Together with the Head of Commercial, procure services that deliver VFM and quality for our customers.
* Undertake regular reviews of forward demand and anticipate the impact of changes in legislation or policies to ensure that resources are sufficient to meet changed levels of demand.
* Ensure compliance with all aspects of Health and Safety and other legislation and internal H&S Management Systems and embed a safe working environment in the workplace, focusing on the eradication of injuries at work; regularly update risk assessments and method statements to ensure management of H&S risks.
* Regularly audit compliance with operating procedures to identify non-conformity issues and opportunities for continuous improvement.
* Establish procedures for managing sub-contractors within the overall Group framework thus ensuring services meet the required standard.
* Deliver key governance and performance information by providing weekly, monthly and quarterly reports on contract performance, ensuring that all KPI and compliance are achieved or exceeded.
* Prepare reports for senior management and external regulatory bodies as appropriate.
* Keep abreast of regulatory developments within and outside of our business as well as evolving best practices in compliance control.
* Oversee and be accountable for inspections of works undertaken by colleagues and sub-contractors and ensure that stock condition data is provided to the Assets team accurately and in a timely manner.
* Propose and manage budgets that achieve business objectives and take remedial actions where required to ensure delivery within budget.
* Support, mentor and develop team members, ensuring that there are appropriate skills developed within all teams to enable successful succession planning.
* Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
* Delivery of all contracts within budget and to agreed quality and timescales.
* Agreed number of Health & Safety audits completed in accordance with SLAs and advice from the SHE team and completion of actions arising / recommendations.
* Achievement of customer satisfaction scores and delivery targets as set out in annual Livv Maintenance contract review.
* Compliance achieved across all commissioned compliance areas
* Timely and accurate reporting on service provision and plans to inform wider Directorate and Group planning.
* Evidence of continuously improving and proactively planned service delivery.
Person Specification
Education & Qualifications
* HNC/HND/NVQ 4 in appropriate construction or engineering discipline or equivalent along with a recognised qualification in at least one compliance area
* NEBOSH Managing Safely
* Evidence of continued professional development
* IOSH Managing Safely
Experience
* Significant experience of leading a facilities service or similar repairs or associated technical and other services
* Proven extensive team/project management experience with operational teams, ideally being large and diverse in nature
* Significant experience of managing either a direct labour workforce or sub-contractor partners
* Proven leadership experience, including coaching and mentoring others
* Implementation and monitoring of performance measures, including meeting and exceeding targets
* Budget management, procurement of services and achievement of efficiencies
* Social housing sector specific experience
* Evidence of continuous service improvement activity
* Preparation of bid submissions from PQQ to implementation and delivery
Skills, knowledge & ability
* Excellent internal and external stakeholder management skills, including extensive liaison and consultation with customers
* Strong verbal and written communication skills, including presentations and negotiation
* Analytical skills to use financial and operational data to manage performance
* Ability to demonstrate a proactive approach to continually improving services
* Ability to develop and drive high performing culture
* Ability to drive efficiency and customer excellence throughout the team
* Ability to organise and prioritise/plan significant workloads for self and teams to ensure that targets and deadlines are consistently and effectively met
* Ability to contribute to determining strategic direction for the overall Maintenance functions
* Strong IT, project, people and budget management skills
* A strong understanding of the issues and challenges faced by the social housing sector
* Evidence of inspirational leadership and/or exceeding targets
Personal characteristics
* Takes ownership & accountability for own role and for team outputs
* Effective communicator, able to present information, engage, influence, make decisions and remain calm under pressure
* Creative and commercially astute
* Commitment to continuous improvement
* Highly organised approach to service delivery
Other
* A flexible approach to hours worked
* Able to travel independently to other locations
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