Overview
Veterinary Receptionist role at IVC Evidensia – Walton Lodge Vets. You will play a crucial role in creating a positive and welcoming atmosphere for clients and visitors, with strong organisational and communication skills.
Responsibilities
* Greet visitors professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally.
* Provide excellent customer service in a professional, sympathetic, and courteous manner.
* Record and follow up on enquiries; add new client details into the system and update vaccine/contact information during visits or calls.
* Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments.
* Promote the Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.
* Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed; keep client records updated and manage clinic emails. Complete daily paperwork and organise mail. Complete Pet Health Club applications and insurance paperwork. Perform other duties as required by the practice.
Shift pattern
This is a part-time role working across 30 hours per week, including inclusion in the 1:2 weekend rota.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Wellbeing initiatives
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – discounts and cashback with retailers
* Pension scheme
* Discounted staff pet care
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Health Care Provider
* Industries: Veterinary Services
Location: Hertfordshire, England, United Kingdom
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