*You must have subsidence claims handling experience to be considered* Job Title: Experience Subsidence Claims Technician Location: Remote with occasional in-office meetings Salary: Up to £28k The Opportunity: An exciting opportunity awaits to join our award-winning Subsidence Services Division, where you’ll take full ownership of domestic and commercial claims from start to finish. Your Responsibilities Will Include: Managing a portfolio of subsidence claims up to an agreed value Acting as the primary point of contact for both customers and clients Making technical decisions on your cases once training and licensing are complete Producing tailored reports and maintaining accurate action plans for each claim Ensuring reserve accuracy and driving claims to a timely resolution Liaising with suppliers to monitor progress and service quality Communicating updates with all stakeholders throughout the claims process About You – Knowledge and Experience: Previous experience managing subsidence-related insurance claims is essential Confident communicator and negotiator, able to explain complex matters clearly and with empathy Capable of prioritising and managing a busy caseload efficiently Comfortable working in a fast-paced environment and responding to change Proactive, empathetic, and focused on delivering a positive customer journey Positive, resilient, and open to new technology and process improvement Skills That Will Be Developed in the Role: Comprehensive role-specific training tailored to best practices and system use Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification Ongoing professional development through access to leading industry resources What You’ll Get: Qualification Support Pension Scheme Life Assurance Partner Life Assurance Private Medical Insurance Health Cash Plan Dental Insurance Employee Assistance Programme Bike to Work Scheme Eye Test Vouchers Income Protection Gym Discounts Travel Insurance Critical Illness Insurance Additional Leave Purchase Electric Car Lease Interested? Apply today!