Posted: 18 June
The role
About the role
Systems & platforms
This role combines hands-on delivery with continuous improvement of how our systems and processes work.Support the end-to-end process of getting learning live, including content uploads, platform setup, testing, publishing, and ongoing updates.Support the day-to-day running and optimisation of our core learning tools, including our AI-powered conversation coaching platform and learning portal, ensuring systems, data, and processes run reliably.Support user setup, access, and enrolmentManage backend setup, configurations, and improvements (including technical/coding elements where needed)Improve how systems work together to create a smoother, simpler Partner experienceData, reporting & targeting
Build and maintain dashboards tracking: Engagement Usage Performance and outcomes Create clear, actionable reporting (weekly/monthly) Use insights to identify opportunities and recommend improvements that drive Partner activity, performance, and engagementWork cross-functionally to improve how learning is targeted, delivered, and distributed, supporting segmented communications and ensuring the right content reaches the right Partners at the right timeProcess design & improvement
Help design and implement scalable processes for: Content uploads and updates Programme rolloutsEvent and training tracking Create and maintain clear documentation, guides, and process resourcesIdentify inefficiencies and continuously improve how we work Reduce manual effort and reliance on “workarounds”Manage shared inboxes and request workflows, ensuring queries are handled efficiently and tracked clearlySupport the iteration and improvement of learning content based on performance data and Partner feedbackOrganisation & structure
Bring clarity and consistency to how information is organised across Google Drive, Sheets, and reporting files, including naming conventions and folder structures, ensuring everything is easy to find, use, and maintain
Partner Events & Delivery
Partners are self employed network of people who recommend Utility Warehouse and earn an income.
Spend time understanding the real Partner experience - observing how tools and learning are used in practice, and how this drives activity and impact across the networkEnsure what’s built behind the scenes works effectively in real Partner environments, supporting key Partner events through attendance, onsite coordination, and follow-up where needed.This role includes attendance at key Partner events throughout the year, including travel and occasional evening or weekend support.So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
An industry benchmarked salary. We’ll share it during your first conversation.Annual discretionary performance based, annual bonus scheme.Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)Holiday tradingDiscount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through PerkboxA matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.Save as You Earn scheme.Family-friendly policies, designed to help you and your family thrive.Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.Electric Car salary sacrifice scheme through TuskerBelonging groups that help UW shape an even more inclusive future.A commitment to helping you develop your career journey through learning, coaching and new experiences
