1. Award winning Financial Services Business
2. Excellent working environment
About Our Client
This opportunity is with a well-established, medium-sized organisation within the financial services industry. The company is known for delivering innovative solutions and maintaining a strong focus on customer satisfaction.
Job Description
3. Analyse customer data to identify trends, behaviours, and insights that inform business decisions.
4. Develop and maintain dashboards and reports to communicate customer insights effectively.
5. Collaborate with the Digital team to optimise customer journeys and improve user experiences.
6. Provide actionable recommendations to enhance customer engagement and retention strategies.
7. Support marketing and product development teams with data-driven insights.
8. Monitor industry trends and competitor activities to identify opportunities.
9. Ensure data accuracy and integrity across all reporting and analysis activities.
10. Present findings and insights to senior stakeholders in a clear and impactful manner.
The Successful Applicant
A successful Customer Insights Manager should have:
11. Strong analytical skills and experience with data visualisation tools.
12. Proven track record in customer insights, preferably within the financial services industry.
13. A solid understanding of digital customer journeys and behaviours.
14. Experience in collaborating across departments and presenting to stakeholders.
15. Knowledge of customer segmentation and predictive modelling techniques.
16. A proactive approach to identifying and solving business challenges.
What's on Offer
17. Great long term career opportunity to join a leading FS business.
18. Permanent position offering stability and growth opportunities.
19. Benefits package to be confirmed upon application.
20. Chance to make a significant impact within a medium-sized organisation in the financial services sector.
21. Collaborative work environment with a focus on innovation and customer satisfaction.
If you are ready to advance your career as a Customer Insights Manager, please apply today to join a respected leader in the financial services industry.