Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail facies in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry.
Role Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively run all store operations to meet or exceed sales and KPI targets.
* Set clear sales goals, track performance, and evolve processes for continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Recruit, train and continuously develop a positive team culture.
* Build a motivated, high‑performing team to increase store success.
* Analyse sales data and financial reports to make quick, well‑informed decisions.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers using the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and align with brand guidelines.
* Deliver the highest level of service to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback and complaints in a timely, professional manner.
* Drive existing customer loyalty programs and promotions to enhance engagement.
* Maintain compliance with company policies, procedures and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health & safety regulations.
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross‑selling targets and maintain a high NPS.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.
* Keep operational costs within the allocated budget.
Skills and Experience
* Previous management experience in a fast‑paced retail/customer‑facing environment.
* Passionate about retail with a strong understanding of the latest trends and competitors.
* Strong leadership skills and experience coaching and developing a team.
* Excellent communication skills.
* Proven track record of managing and exceeding sales targets and KPIs.
* Experience analysing reports and making commercial decisions.
* Keen eye for detail and commerciality.Visual merchandising experience is an advantage.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in‑store and online.
* Exclusive deals and discounts from retail and hospitality partners.
* Access to digital health and well‑being services.
* Health cash plans.
* Internal development courses to support personal and professional growth.
* Access to apprenticeships and accredited qualifications.
* Company sick pay scheme.
* Health care cover.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Colleague networks and volunteer opportunities.
* Employer engagement forums.
* Incremental holiday allowance.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
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