Overview
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across clinical and non-clinical professions. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role
To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient health records are administered and processed accurately and remain confidential.
The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.
Duration, Location, and Working Pattern
* The shift pattern for this post will be Wednesday to Friday from 08:30am - 16:00pm
* Based in Royal Alexandra Hospital
* Please note the salary is Pro Rata for part time hours.
Key responsibilities
* Welcome patients, relatives and visitors via the door entry buzzer system (where available) directing them to ward bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to.
* Answer ward telephone calls taking/relaying messages for multidisciplinary team members.
* Provide information concerning the condition of patients to relatives as directed by nursing staff.
* Admit, discharge and transfer patients on TrakCare computerised Patient Management System (TrakCare).
* Crosscheck bed census white board against TrakCare.
* Pre-admit patients on TrakCare.
* Generates stock and non stock orders as directed by nursing staff using the PECOS system.
Knowledge, training, qualifications and/or experience
* Knowledge required to undertake the role will be established through relevant in-house training relating to processes and procedures, TrakCare patient information system and stock ordering system with expectation of performing at a fully competent level within a specific time period (tbc).
* Previous clerical/reception experience.
* Previous experience of working with the general public in a customer service environment.
* Good organisational and communication skills.
* Keyboard skills.
* Proficient use of computer systems.
What we offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Development opportunities including study bursaries, e-learning and classroom-based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact: Helen Watson, Ward Clerk Supervisor, On 07580 995307 or email Helen.Watson10nhs.scot
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles with less than full-time hours, flexible working will be discussed during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is discouraged. By submitting your application, you confirm that all answers are your own work and have not been solely produced or altered by AI or similar technologies.
For application portal or log-in issues, please contact the Jobtrain Support Hub.
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