IT Training and Support Analyst York / Hybrid
Competitive salary + Excellent Benefits
This multi-site professional services firm are looking for an experienced IT Training and Support Analyst to join their team. This is a brand-new role, which would suit someone who enjoys working with people and supporting positive change. On-top of delivering engaging training sessions, youll support the rollout of new technology and processes, acting as the SME for business process support.
As an IT Training Analyst, you will also provide occasional second-line support where queries relate to how systems or processes should be used. You will also support onboarding of new joiners with introductory training on core systems and firmwide processes.
This role will be primarily on-site for the probationary period, with the opportunity for hybrid working once you are settled.
Key responsibilities:
* As part of a team, help deliver the IT Training Strategy.
* Design and deliver training material in various different formats
* Monitor and assess staff knowledge absorption and the effectiveness of training
* Design and deliver training feedback evaluations for all training formats
* Provide effective post implementation user support for system change projects,
* Administer training courses,
Core skills & e...