Resource Planner
Location: Leeds
Advertised by: Novuna
Salary: 40,000
Closing on: Jun 30 2026
Do you enjoy turning data into smart, actionable workforce plans? Can you balance customer demand, service levels, and resource efficiency in a fast‑paced environment? Are you confident using forecasting and scheduling tools to drive performance and improve customer outcomes?
What you'll do
12‑month fixed‑term contract working closely with the Reporting and MI Manager, you'll use Business Intelligence to forecast operational performance and plan resource allocation effectively. You'll play a key role in ensuring Service SLAs are met and exceeded, while balancing resource efficiency, cost control, and regulatory requirements to support Novuna's commitment to delivering an outstanding customer experience.
You'll also
* Use EWFM or a similar workforce planning tool, alongside other systems, to produce accurate workload forecasts and resource plans
* Create and manage shift patterns for Customer Service teams to ensure optimal coverage
* Support a strong governance framework by following best practice processes and maintaining a compliant, well‑controlled working environment
* Build and maintain effective relationships with key stakeholders across the business
What you'll bring
We're looking for someone with proven experience as a Resource Planner, who has a strong analytical mindset and takes a data‑driven approach to workforce management. You'll have hands‑on experience using tools such as EWFM (or similar) to forecast workloads, plan resource requirements, and optimise schedules to meet service demand.
You'll be confident interpreting performance data, spotting trends, and making informed decisions that balance customer experience, operational efficiency, and cost control. Strong communication and stakeholder management skills are key, as you'll work closely with operational teams to adapt plans, respond to changing demands, and consistently deliver against SLA targets while supporting regulatory requirements.
You'll be a great fit if you
* Have a naturally analytical, data‑led approach
* Can interpret customer needs and translate them into effective plans
* Think operationally, with a focus on efficiency and outcomes
* Enjoy problem‑solving and adapting to changing priorities
What can we offer you
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
* 25 days holiday, plus bank holidays and the option to buy/sell 5 days
* Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself
At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
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