Overview
Join to apply for the Call Centre Agent role at Chubb Fire & Security.
Security Monitoring Centres (SMC) in Nottingham have opportunities for CCTV Call Centre Agents to join our security monitoring centre team on a full time, permanent shift working basis. There are opportunities for both SIA badge holders and non-badge holders.
Salary: £29,333.30 per annum including shift allowance
What Youll Be Doing
With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.
* Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
* Process CCTV and alarm activations speedily and accurately
* Inform the relevant Emergency Services and Customers of relevant information in relation to their system
Working Hours
38.5 hours per week - Working 4 shifts followed by 4 shifts off.
Shift Pattern: Rotating you will work two DAY time shifts 7am start to 7pm finish, followed by two NIGHT shifts 7pm start to 7am finish, then four days off.
What We Would Like You To Bring
* Strong communicator with a passion for delivering exceptional customer service
* Ideally some previous customer service experience within a telephone based or contact centre environment
* Excellent listening skills
* CCTV (SIA) badge advantageous, but not essential – opportunities for both badge holders & non-badge holders
* Work well and remain calm in a busy, fast paced environment
* Excellent attention to detail with high levels of accuracy
* Ability to work well on your own initiative as well as part of a team
* Strong IT skills
* Able to commit to shift working which includes a blend of day & night working
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
Benefits
* 23 day holiday per year (rising to 24 days after 5yrs)
* Enhanced overtime rates *
* Free Onsite Parking
* Online GP Appointments
* Free Mortgage Advice
* Cycle to Work Scheme
* Company Pension Scheme
* Employee Referral Scheme (£1,000)
* Life Assurance (4 x Salary)
* A Central Benefits Platform offering a wide variety discounts
* Childcare Vouchers
* Employee Scholarship Programme
* Bravo scheme: Incentivising high achieving employees
* Health & Wellbeing Resources
* Ongoing training & development
* Overtime Rates: Standard overtime paid at 1.5x basic rate (hours exceeding 38.5) | Bank Holidays paid at 2.5x basic rate | Christmas Days & New Years’ Day at 3x basic rate
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