Job summary
An exciting opportunity has arisen for an enthusiastic and well-motivated individual, to join the Surgery Care Group as a Service Manager for Urology and Breast. The post will be based at York Hospital, however, there may be a requirement to travel and work at Scarborough Hospital.
The successful candidate requires excellent communication and team working skills, and will work closely with clinical and non-clinical staff on a daily basis, organising and prioritising both their own workload and that of others. They must have the ability to exercise sound judgement in relation to problem solving, and the ability to practice delegation, negotiation and motivation skills. Most importantly the candidate must have a flexible and patient centred approach.
If you are a current NHS employee, p
Main duties of the job
The successful candidate will be required to:
1. Provide management support on a daily basis. The main focus of this is to manage day to day operational issues, to ensure smooth running of all the directorate's services.
2. Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, junior doctor rotas, clinic templates, appointment systems and theatre scheduling.
3. Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in an appropriate and timely manner, in accordance with Trust policy.
4. To be responsible for the monitoring of patient pathways, including undertaking activity and waiting list monitoring, for both outpatient and inpatient patients to enable the specialty to meet access targets.
You will be responsible for line managing of a team of secretarial and administrative staff. This will include a combination of acting as an appointment panel member, recruitment, conducting personal development reviews, dealing with the initial or subsequent stages of disciplinary, grievance, sickness absence and performance issues.
You will be responsible for ensuring that appropriate training is delivered to staff, and that individual staff members work allocation is managed effectively and reallocated as required to best meet the needs of the service.
About us
Our benefits
We offer a range of benefits to support our staff including:
5. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
6. 27 days holiday rising to 33 days (depending on NHS Trust service)
7. A variety of different types of paid and unpaid leave covering emergency and planned leave
8. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
9. NHS Car Lease scheme and Cycle to Work scheme
10. An extensive range of learning and development opportunities
11. Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a range of provider
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
A full description of the role is available in the attachment: job description.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person Specification
Knowledge, training and experience
Essential
12. Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
13. Educated to Degree Level OR have equivalent experience
14. Previous Administrative experience (3 years minimum), including a minimum of 1 year's Staff Management/ Supervisory experience
15. Word Processing and Computer literacy skills to RSA3/NVQ3 Level
16. Previous experience of dealing with sensitive and/or complex situations
Desirable
17. ECDL
18. Understanding of RTT 18- week pathway
19. Experience of working within the NHS
Personal Attributes
Essential
20. Self-discipline/motivated to function independently, but also able to motivate others
Skills
Essential
21. Able to organise and prioritise both own workload and that of others as required
22. Possess a range of developed communication skills
23. Able to function effectively as part of a Team
24. Have the ability to exercise sound judgement in relation to problem solving and identifying situations requiring further advice
25. Ability to practice delegation, negotiation and motivation skills.
Desirable
26. Experience of managing organisational change within a team restructures, changes to job requirements.