1st Line Support Engineer – London - £30K + Benefits
Overview:
A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1st Line Support Engineer to join their busy Service Desk Team.
You'll be part of a close-knit team of engineers, working in a collaborative, casual environment where teamwork is key. There’s a strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills.
Role & Responsibilities:
* Provide 1st line IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.).
* Manage support tickets via phone, email, and remote monitoring tools.
* Diagnose and resolve hardware, software, and network issues.
* Set up and configure new devices, accounts, and applications.
* Monitor systems, perform installations, updates, and basic maintenance.
* Troubleshoot VoIP systems (training on 3CX can be provided).
* Escalate complex issues to 2nd/3rd line teams.
* Communicate clearly and effectively with users, ensuring high levels of service.
* Follow ITIL best practices and support continuous service improvements.
Essential Skills & Requirements:
* Experience in a 1st Line Support or similar IT role (MSP experience is a plus).
* Solid knowledge of Microsoft 365, Windows OS, Active Directory, and networking basics.
* Familiarity with ticketing systems and remote support tools.
* Strong customer service and communication skills.
* Enthusiastic, proactive, and keen to learn and grow.
* Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL Foundation) are beneficial.
What’s in it for you?
* £28,000 - £30,000 salary, depending on experience.
* Professional training and certification support.
* Exposure to diverse clients and technologies.
* Opportunities to progress into 2nd Line Support and beyond.
* Supportive and collaborative team environment.
* Benefits including company events, retail discounts, cycle to work scheme, and pension plan.
* London: 5 X per week
If you’re passionate about IT support and eager to grow within a thriving MSP environment, we’d love to hear from you. Apply now to take the next step in your IT career!