A technology services company in Newport, UK seeks a Desktop Support Technician to provide second-line support and maintain high customer satisfaction. Responsibilities include troubleshooting desktop software and hardware, documenting IT issues, and providing excellent customer service. Ideal candidates will have 2-4 years of relevant experience, proficiency in both Windows and Mac systems, and strong communication skills. This role requires a customer-focused attitude and the ability to adapt to changing priorities while delivering quality service.
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