Senior Wellbeing Support Worker
Benefits
* Competitive Salary: £27,202 - £30,856 per annum
* Holiday: 25 days plus bank holidays, increasing to 30 days with length of service (pro rata for part‑time employees), birthday off, option to buy or sell annual leave
* Additional: Health and dental care insurance plan, occupational sick pay, pension scheme, blue light card discounts, length of service rewards, refer‑a‑friend scheme, access to wellbeing courses, training, flexible/hybrid working options, and strong ongoing support
About the role
As a Senior Wellbeing Support Worker, you will play a key role in the day‑to‑day running of the REST Hub service (Recover, Eat, Support, Talk), providing holistic support to individuals experiencing mental health distress. Acting as the lead practitioner on shift, you will oversee operations, support staff and volunteers, and ensure a safe, welcoming, and high‑quality environment for all service users.
Working hours are 37 per week, Monday to Friday, 9:00 am – 5:00 pm. This is a fixed‑term contract until 31st March 2027 (subject to service contract renewal).
Responsibilities
* Lead the day‑to‑day delivery of the REST Hub service, providing direction and support to staff and volunteers
* Build positive relationships with individuals accessing the service, offering emotional support including in crisis situations
* Manage service flow, capacity, and staffing levels, responding dynamically to demand and risk
* Ensure safeguarding procedures are followed and appropriate support pathways are identified
* Liaise with external professionals such as NHS services and emergency services when required
* Support staff and volunteer development, including supervision, induction, and ongoing guidance
* Maintain accurate records, data collection, and reporting in line with data protection requirements
* Promote a calm, inclusive, and recovery‑focused environment
* Monitor and maintain a safe, welcoming, and well‑managed site
* Support ongoing service development in line with organisational policies and objectives
About you
As a Senior Wellbeing Support Worker, you will have at least 1–2 years’ experience working with adults in a mental health environment and be confident working in high‑pressure, emotionally demanding situations. You will have a strong understanding of safeguarding, risk management, and recovery‑focused support, with experience delivering both 1:1 and group support. You will bring excellent communication, organisational, and problem‑solving skills, with the ability to lead within a team and manage competing priorities effectively. You will be confident supporting staff and volunteers, handling sensitive situations professionally, and maintaining clear boundaries. A qualification in mental health (e.g. NVQ Level 3, DipSW, RMN, Counselling or equivalent) is desirable, along with experience managing volunteers or small teams.
You must be willing to undertake an enhanced Adult's Barred DBS check.
Company statement
Suffolk Mind is committed to making Suffolk the best place in the world for talking about and taking care of mental health. Through innovative services like REST, we provide accessible, compassionate support to individuals across the community, promoting wellbeing, recovery, and resilience.
Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.
Interview date
Week commencing 1st June 2026
Application instructions
If you are passionate about supporting others and want to play a key role in shaping a new wellbeing service, we would love to hear from you. Please apply with an up-to-date CV. No recruitment agencies, please.
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