About The Role:
This isn't a standard receptionist role. As our Front of House & Client Experience Manager, you'll be the heartbeat of the clinic — the first face clients see, the person who keeps everything running beautifully, and a key part of how we track and grow the business. You'll own the entire client journey, support and manage the team day-to-day, and take responsibility for keeping our performance data accurate and up to date.
The Role:
A part-time, front-facing management position covering:
- Client experience and front of house.
- Bookings, diary management and all client communications.
- Team management and day-to-day support.
- Performance tracking and reporting.
- Sales support and retail.
- Day-to-day clinic operations.
Hours:
Core hours are as follows:
- Monday: 9:30am – 2:30pm.
- Tuesday: 2pm – 8pm.
- Thursday: 2pm – 8pm.
- Friday: 9:30am – 2:30pm.
Saturday hours — two options are available:
Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average)
- Longer Saturday shift with every alternate weekend off.
Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week)
- Shorter Saturday shift every week.
Both options result in approximately 26 hours per week. We're happy to discuss which works best for you.
Key Responsibilities:
Client Experience:
- Welcoming clients and creating a warm, premium first impression.
- Ensuring smooth check-in, check-out and payment.
- Handling client queries and concerns professionally.
- Maintaining a beautifully presented, calm front of house.
Bookings & Diary Management:
- Managing all appointments via phone, WhatsApp, Instagram and our booking system.
- Keeping the diary full and well-optimised at all times.
- Proactively rebooking clients to maintain treatment consistency.
- Filling last-minute gaps and managing cancellations.
Team Management:
- Supporting and motivating the team during shifts.
- Being the first point of contact for the team when issues arise during the day.
- Ensuring the team are on time, prepared and presenting to brand standards.
- Feeding back to the Clinic Director on team performance and any concerns.
Performance Tracking & Reporting:
- Maintaining and updating clinic spreadsheets — including bookings, retail sales, rebooking rates and membership numbers.
- Tracking individual and clinic-wide performance against monthly targets.
- Producing a simple weekly/monthly summary report for the Clinic Director.
- Flagging any drops in performance or areas of concern early.
Sales & Revenue Support:
- Confidently recommending treatments, add-ons and upgrades.
- Promoting retail products and supporting client education.
- Actively promoting and signing up clients to the Skin Club membership.
- Helping the team hit monthly performance targets.
Daily Operations:
- Handling payments and maintaining accurate client records.
- Upholding brand standards in presentation and communication.
- Supporting the team during busy periods.
- Contributing to social content where possible (photos, stories).
What You're Not Responsible For:
This is not a therapist or treatment role — you will not be delivering any treatments. You are also not responsible for:
- Payroll, staff contracts or rotas.
- Stock ordering or supplier management.
- Compliance, insurance or backend operations.
What We're Looking For:
- Warm, confident and genuinely loves making people feel welcome.
- Highly organised and proactive — you stay one step ahead.
- Comfortable working with spreadsheets and tracking data accurately.
- A natural people manager — fair, consistent and calm.
- A brilliant communicator across phone, WhatsApp, Instagram and in person.
- Calm under pressure and comfortable in a fast-paced environment.
- Takes real pride in the details that elevate the client experience.
- Wants to grow with the business long-term.
Experience in hospitality, customer service, beauty or a premium client-facing role is highly valued. Salon or clinic reception experience is a bonus — but attitude is everything.
Package:
- £30,000 pro-rata
- Equivalent to £15 per hour
PLUS:
Retail Commission:
- 5% commission on personal retail sales.
Skin Club Membership Bonus:
- £25 bonus for every Skin Club membership signed up through your recommendation.
Baldock Monthly Performance Bonus:
Monthly bonuses based on total Baldock salon turnover:
- £25,000 month = £100 bonus.
- £28,000 month = £200 bonus.
- £30,000 month = £400 bonus.
Bonuses are reviewed and paid monthly once targets are achieved.
3-Month Review:
We'll review the role and package together after 3 months once:
- Client rebooking systems are fully embedded.
- Diary management and communication processes are running smoothly.
- Performance tracking is in place and providing clear data.
- Skin Club membership numbers are growing.
- We can properly track the impact of the role on salon performance.
The goal is to build a role where your earnings grow alongside the clinic, and to create a long-term position for you within Belle & Bee.
A couple of notes:
- I left "3-Month Review" intact since the "3" is meaningful to the title (your "remove numbers on headers" rule is aimed at section-numbering prefixes, not descriptive numbers).
- The Hours/Saturday "Option A/B" lines aren't bullets in the original, so I kept them as text rather than converting them — let me know if you'd rather they be bulleted.
