TLC Care at Home Ltd - Level 3 Business Administration Apprentice
* Location: Compass House, 58 Load Street, Bewdley, DY12 2AP
* Salary / Wage: £14,918.80
* Possible Start Date: 8 September 2025
* Application Deadline: 31 August 2025
* Expected Duration: 21 Months
As a Business Administrator and Receptionist, you will be the first point of contact for visitors and callers, ensuring a warm and professional welcome to all. You will play a key role in supporting the care team by managing communications, handling medication logistics, and providing administrative assistance.
What you will do in your working day
* Meet and greet all visitors, ensuring a friendly and professional reception experience
* Answer incoming calls with a professional phone manner, transferring calls to the relevant staff members
* Assist in the distribution of Personal Protective Equipment (PPE) to care staff
* Process medication orders, including repeat and new prescriptions, in a timely manner
* Collect medications from local pharmacies, coordinating with care staff for pickup
* Communicate and work closely with the Deputy Manager, informing them of any medications that require uploading onto the system
* Handle client payments via the company payment portal, issue receipts, and notify the Bookkeeper via email
* Participate in On-Call responsibilities, as and when required
* Manage client birthday cards and send weekly visit logs to families or Next of Kin (NOK) when requested
* Participating in internal audits as required
The training you will be getting
* You will be required to attend Kidderminster College one day a week for your Off the Job Training.
What to expect at the end of your apprenticeship
* There may be an opportunity for a full time position upon completion of your apprenticeship.
* You can also progress further to roles such as Office Administrator, Senior Office Administrator, Medication Officer, Care Coordinator, Recruitment Officer.
Working week
* Monday - Friday 9am - 5pm
* 37 hours per week.
Desired skills and personal qualities
* Honest and trustworthy
* Reliability
* Confidence
* Resilience
* Good work ethic
* Punctual
* Friendly
* A professional approach
Qualifications
GCSE in:
* Maths and English (grade 4 (C) or above)
Things to consider
You will be required to undertake a Disclosure and Barring Service (DBS) check if successful.
Please complete the form below and a member of our team will be in touch shortly.
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