Overview
We are seeking a skilled Field Engineer to join our team on a fixed term contract basis. Working 5 days per week, you will deliver technical support and outstanding customer service to our clients across Berkshire and Wiltshire. This is a hands-on role where your technical expertise, problem-solving skills, and client-first approach will help ensure the smooth running of our clients\' IT infrastructure.
Responsibilities
* Respond to escalated technical support tickets from the 1st Line Service Desk, resolving complex IT issues.
* Conduct in-depth analysis and troubleshooting to identify root causes of problems.
* Provide technical guidance to end-users, both remotely and on-site where required.
* Document incidents and resolutions accurately in the ticketing system for effective tracking and knowledge sharing.
* Monitor system performance, identify risks, and implement preventative measures.
* Contribute to continuous improvement initiatives, offering feedback and recommendations to enhance service delivery.
Qualifications
* At least 2 years\' experience in a service desk role, with a solid track record of supporting users.
* Confidence working directly with clients and building positive, professional relationships.
* Strong technical knowledge of Microsoft technologies.
* Clear, friendly, and effective communication skills.
About T-Tech
T-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve proactive service and responsive support. We help our customers optimise day-to-day operations and embrace innovation to drive growth by cutting risk, improving productivity and leveraging IT to gain a competitive advantage. At T-Tech, we are committed to keeping UK business up and running, resolving problems quickly, and providing personal attention with reliable IT support when they need it.
Service Focus & Values
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications. Our values are core to who we are and guide how we work with our team and clients:
* Service Centric - Put customers at the heart of what we do. We are accountable, honour our commitments, and go the extra mile.
* United - Succeed as a team, respect diverse views, and communicate openly.
* High Standards - Take pride in our work, plan thoroughly, and continually improve.
* Agile - Adapt quickly to opportunities and changes, manage priorities flexibly.
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