Overview
Aberdeen Cyrenians provides business support services under contract to Granite Care Consortium. We are supporting them to recruit for an Operations Coordinator. The position is employed by Aberdeen Cyrenians on their behalf and will be line-managed by the GCC Operations Manager.
Position
Job title: Operations Coordinator | Granite Care Consortium
Responsible to: Operations Director | Granite Care Consortium
Salary: £25,000.00
Hours of Work: 36.5 hours per week
Contract: Permanent
Location: Aberdeen office-based
The Opportunity
As Operations Coordinator, you will be a key representative between us and our stakeholders. Ensuring that the customer is at the forefront of every interaction, you will assist with managing communications and data relating to the delivery of care at home for people in the city of Aberdeen.
* Handling incoming and outbound calls and responding to email enquiries and requests from care management and other stakeholders.
* Taking ownership of issues arising, solving them oneself where possible and escalating when required.
* Undertaking finance processing tasks.
* Arranging and taking minutes in meetings, where assigned.
* Data input and management.
* Building and maintaining strong professional relationships with internal and external stakeholders that will exceed their expectations.
* Supporting the GCC team to ensure that performance standards and business objectives are met.
* Deputising for other team members, as required.
About You
You will be a confident communicator who is driven to deliver results. You will also be/have:
* Organised and efficient, with the ability to prioritise to meet deadlines.
* Team player, with a go-getter attitude.
* Ability to multi-task and prioritise a varied workload.
* Attention to detail and a ‘right first time’ approach.
* Flexible approach to work and the ability to work in a fast-paced environment with changing demands.
* Experience of maintaining electronic records/data.
* Proficient in Microsoft applications (particularly Excel) and use of internal and external databases.
* Knowledge of website maintenance and/or social media communications.
* Working knowledge of Xero, or a similar accounting system, would be an advantage.
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