Digital Health and Care Wales (DHCW) has embarked on a transformative project to reimagine the ground floor of our Cardiff office at Tŷ Glan-yr-Afon into a state-of-the-art Digital Futures Lounge. This multifunctional space will serve as a hub for digital inclusion, user-centred design, skills development, and collaborative innovation.
We are seeking a dynamic and technically skilled professional to support the seamless integration, support, and optimisation of advanced Audio Visual (AV) technologies across hybrid meeting spaces, collaboration zones, and digital showcase areas. The successful candidate will collaborate with cross-functional teams to deliver a user-focused, accessible, and future-ready environment aligned with the Welsh Government’s Digital Strategy and DHCW’s digital transformation goals.
The role involves assisting in developing, maintaining, and supporting systems for the Cardiff locality team in accordance with NHS Wales specifications and operational requirements. Welsh language skills are desirable but not essential; applications from Welsh and/or English speakers are welcome.
Key Responsibilities:
* Support the technical implementation of AV and hybrid meeting technologies across DHCW facilities.
* Collaborate with internal teams, external suppliers, and stakeholders to deliver integrated solutions that meet accessibility standards.
* Configure, deploy, and maintain meeting room devices, digital signage, and collaboration tools.
* Provide hands-on support and troubleshooting for AV systems to ensure high availability and minimal downtime.
* Develop user guides, training materials, and conduct onboarding sessions to promote effective use of technologies.
* Monitor system performance and user feedback for continuous improvement.
* Support project planning, procurement, and vendor coordination activities.
* Assist team members in devising solutions for complex issues.
Supported Services Include:
* Microsoft Windows 10 & 11
* Microsoft 365 Suite (including Office, Visio, Project)
* GP Clinical Systems (Cegedim Visions, EMIS Web, TPP SystmOne)
* GP Managed Print Service (Hewlett Packard)
* Authentication Services (Azure Directory)
* Deployment Services (SCCM, InTune, WSUS)
About DHCW: We are a national body working in partnership with NHS Wales to provide digital and data services that support health and social care. We deliver over 100 services and major digital transformation programmes, providing digital tools that improve safety, efficiency, and patient empowerment.
Benefits include flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays, and career development opportunities. We value our staff and are committed to recognizing their contributions.
For further information or informal visits, contact:
Name: Nathan John
Job Title: Operations Manager
Email: Nathan.John@wales.nhs.uk
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