CLIENT SERVICES DIRECTOR
CENTRAL LONDON
MIXED-USE PORTFOLIO
We are recruiting a Client Services Director to lead the delivery of property management services across a high-profile Central London campus (500,000 sq ft, 6 mixed-use buildings including office, flexible workspace and retail).
You will lead property operations, managing the on-site property team and service partners to ensure high standards, efficiency and customer satisfaction.
YOUR RESPONSIBILITIES...
* Lead day-to-day property operations and service delivery across the campus
* Manage and develop the property management team, including performance, training and wellbeing
* Oversee soft service contracts and coordinate with technical and engineering teams
* Control budgets, service charge accounts and annual audits
* Ensure maintenance, projects and compliance activities are planned, resourced and delivered effectively
* Build strong relationships with occupiers and drive service excellence
* Identify opportunities to enhance services and generate additional value
* Ensure full compliance with health & safety standards and best practices
* Monitor performance, customer satisfaction and continuous improvement initiatives
* Report regularly to senior leadership and deputise when required
ESSENTIAL...
* Strong leadership and team management experience
* Customer-focused with a proactive, flexible approach
* Excellent communication and presentation skills
* Experience managing contractors and third-party services
* Solid understanding of health & safety and compliance
* Budget and commercial management experience
* Project management experience
DESIRABLE SKILLS...
* Fabric or building management knowledge
* Engineering or security services experience
Salary upto £77,000k + enhanced pension 9.5% & discretionary bonus upto 10% and more...
This is an exciting opportunity to take a leading role in managing a landmark London campus and delivering best-in-class occupier experiences, please send your CV to