Job overview
We are seeking a caring, motivated, and adaptable individual to join our Crisis Resolution Home Treatment Team (CRHTT) as a Support Worker. You will have a genuine interest in mental health, excellent communication skills, and the ability to work effectively within a multidisciplinary team. Experience in a care or support role is desirable, but full training will be provided. You should be able to demonstrate empathy, resilience, and a commitment to supporting people in acute mental health crisis.
Main duties of the job
As a Support Worker in the CRHTT, you will assist qualified practitioners in delivering intensive, 24 hour support to service users experiencing acute mental health crises, offering an alternative to hospital admission. You will help service users engage with community resources, promote independent living, provide practical and emotional support, and contribute to safeguarding and relapse prevention. The role involves working a rolling rota covering both day and night shifts.
Based within Pennine Care NHS Foundation Trust, you will work alongside a skilled multidisciplinary team, including nurses, practitioners, and external agencies. We offer excellent training, induction, and ongoing development opportunities, as well as support for career progression. You’ll be part of a team committed to improving mental health outcomes and reducing stigma in our communities.
Join us in making a real difference to people’s lives at a time when they need it most. You’ll be empowered to support service users, develop your skills, and contribute to the future of crisis mental health care.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
• To assist qualified practitioners in delivering care within the Crisis
Resolution Home Treatment Team.
• To support service users in engaging positively and actively with appropriate services and resources such as benefits, employment,
housing and substance misuse services.
• Be able to identify issues relating to safeguarding adults or children and to ensure first steps to protect vulnerable adults and then to escalate to more senior members of the team.
• To be alert to signs and symptoms of relapse indicators for service users
and to ensure this is communicated effectively to the wider MDT.
• Promote independent living of service user through help, advice, practical and emotional support.
• Provide information and support with health promotion.
• Support the practitioners in monitoring the service user’s physical health and mental state, level of functioning and progress.
• Maintain accurate legible documentation in accordance with Pennine Care NHS Foundation Trust Policies and procedures.
• Provide information and support to enable service users to engage in
meeting education, employment and vocational needs.
• Provide information and support to family and friends of service users
• Promote mental health awareness and reduce stigma and discrimination wherever possible.
• To attend and actively take part in meetings, and training sessions as
required.
• To liaise and communicate across statutory and non-statutory agencies
• To maintain confidentiality at all times.
• To develop knowledge of local resources and opportunities available to
service users and keep an up to date file of community resources which
can be shared with the rest of the team and outside agencies.
• To actively take part in and utilise clinical and management supervision to develop and maintain safe practice.
• To contribute to the learning environment for any students or workers on placement with the team and new staff.
• To take part in the Key Skills Knowledge Framework system to identify
and plan for areas of personal development.
Person specification
Education/Qualifications
Essential criteria
* NVQ level 3 or equivalent qualification
* Good standard of general education including good numeracy and literacy skills
Experience
Essential criteria
* Experience of undertaking a supportive role.
* Experience of working with individuals with mental health needs
* Experience of working with individuals in distress
Desirable criteria
* Experience of lone working
* Working with groups/ coordinating activities for service users
* Working with people with mental health problems
Knowledge
Essential criteria
* Understanding of safeguarding practice and how to support vulnerable adults to stay safe
* Understanding of signs and symptoms of poor mental health and how to record and escalate as needed
* Understanding of mental health issues and how these impact on individuals.
* Knowledge of physical health observations
Desirable criteria
* Awareness of local services
* Knowledge of benefits / employment systems.
* Ability to work sensitively with people in a mental health crisis
* Understanding and ability to work in partnership with third sector voluntary organisations to promote a range of community-based options for recovery
Skills and Abilities
Essential criteria
* Ability to implement care plans for individuals with the support of others as appropriate.
* Ability to empathise with service users
* Ability to work unsupervised in a range of settings.
* An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour
Desirable criteria
* Willingness to engage with or have undertaken Venepuncture and physical health checks training.
📝 Application support - We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email
🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
🚀 Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
📣 Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.
Please note:
* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.