IT Technical Support
Location: Hanley
Hours : Monday to Friday ,8am – 4pm
Salary: Up to £25,000 (DOE)
The Role:
Our client is seeking an organised and proactive IT & Systems Support Assistant to provide first-line technical support, manage CRM administration, and ensure smooth onboarding and system use for staff. This is a varied role combining IT troubleshooting, system management, and user support.
Key Responsibilities:
1. Provide first-line IT support (password resets, Outlook/Teams, printers, Wi-Fi, VPN, OneDrive, meeting room kit)
2. Escalate issues to IT providers with clear documentation and resolution steps
3. Support new starter onboarding: set up M365 accounts, assign licences, configure email/Teams/SharePoint access, provision devices, and ensure Day 1 handover runs smoothly.
4. Maintain equipment logs, stock of accessories, and ensure devices are secure, up to date, and fully functional
5. Administer CRM system: manage users, permissions, picklists, data hygiene, dashboards, and reports
6. Build simple CRM automations and support KPI/dashboards for staff
7. Create and maintain user guides and process documentation
8. Support digital awareness initiatives (e.g., phishing alerts, safe handling tips).
9. Provide on-site IT support for key events, ensuring equipment and systems are t...