Appello Careline Limited. is seeking a Service Desk Manager to lead a high-performing service desk team and drive continual improvement in IT support for Careline365 customers. This hybrid role based in Norwich offers a salary of up to £45,000 per annum depending on experience. Key responsibilities include overseeing daily operations, managing SLAs and KPIs, and leading incident and problem management initiatives. The ideal candidate will have a strong background in service management and ITIL frameworks, coupled with excellent communication and leadership skills.
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