2 weeks ago Be among the first 25 applicants
Are you ready to lead with purpose and make a real difference in peoples lives?
At Northpoint, were looking for a pro active and compassionate Service Centre Manager to join our team. This is a unique opportunity to shape and lead services that support thousands of individuals each year across Calderdale.
Why us?
Northpoint is a BACP-accredited service operating Service Centres for single point of access (SPA) and central point of contact (CPOC) services in West Yorkshire. Our Service Centres facilitate referrals and requests for support related to mental health and emotional well-being and ASD/ADHD requests for assessment. Our model is digitally enabled to provide an efficient and informed service user experience, connecting people to the right local resources and support, at the right time, in line with their individual goals.
What you will be doing as our Service Centre Manager:
Responsibilities
As Service Centre Manager, youll play a pivotal role in ensuring a seamless and consistent experience for our service users. Youll lead and support a dedicated team, ensuring robust systems are in place especially around safeguarding and clinical risk. Your responsibilities will include:
* Leading recruitment, onboarding, supervision, and ongoing development of team members
* Driving data quality and collaborating with our data and impact teams to identify improvement opportunities
* Building strong partnerships with local providers and stakeholders to enhance integrated working
* Championing a culture of continuous improvement and service excellence
What are we looking for in our ideal Service Centre Manager:
Were seeking someone who brings both expertise and heart to the role. Our ideal candidate will have:
* A relevant professional or relevant therapeutic qualification
* Strong knowledge of children and young peoples mental health and risk assessment
* Experience in clinical decision-making and person-centred triage
* A solid understanding of GDPR and data handling in health or social care
* Proven leadership in managing staff within health, education, or social care settings
* Experience with triage, case allocation, and digital case management systems
* Confidence in managing safeguarding concerns and multi-agency collaboration
* A track record of using performance data to drive service improvements
This is more than a management role its a chance to lead with impact. Youll be at the heart of a service that empowers individuals and families, working alongside a passionate team in a supportive and inclusive environment.
If you have the skills, knowledge and experience we are looking for, and are passionate about making a difference, please click Apply to be considered for our Service Centre Manager. We would love to hear from you!
Closing date: August 26, 2025
We may utilise digital interview methods.
We aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working/job share opportunities for both full and part-time staff.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Part-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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