Job Description
Would you like to join a company that has gone from 0, to over 200 employees in the space of 3 years?
This rapidly growing business, is currently on the hunt for a Service Desk Lead, to head up their brand new service desk based in Milton Keynes.
This company is the fastest growing colocation provider in Europe! If you want to be a part of the journey, apply below!
Responsibilities:
* Lead and manage a team of six service desk agents, ensuring 24/7 support coverage.
* Ensure all tickets are handled efficiently and resolved within SLAs.
* Monitor and report on service desk performance, ticket trends, and resolution times.
* Serve as an escalation point for complex technical issues, both internally and customer-facing.
* Develop and maintain documentation of processes, providing training and ongoing support for the team.
* Manage team schedules, including rota planning, leave approvals, and ensuring desk coverage.
* Act as a key stakeholder in projects aimed at improving service desk efficiency, including tool migrations and process implementations.
Requirements:
* Proven experience managing a fast paced service desk
* Crisis Management experience
* Data Centre experience (Preferred)
THIS ROLE IS BASED 5x DAYS A WEEK ONSITE IN MILTON KEYNES
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