We have an exciting opportunity for a part-time motivated booking clerk to join our busy Cardiology administrative team. The post available will be based at Conquest Hospital. The successful applicant will demonstrate excellent communication skills, be well organised, motivated and be able to work well within a very busy team to provide high quality administrative support. Experience working in a changing, fast paced office environment is essential along with the ability to show initiative.
Main duties of the job The post holder's main responsibilities are: To act as first point of contact for patients requiring cardiac test appointments along with booking new and follow up appointments, outcome / cash up appointments, answer telephone calls and support the Cardiology Elective Bookings Manager. The post holder may also be required to cover reception and help patients with directions or provide any appropriate information they may need while maintaining a high level of confidentiality. Other admin duties will arise as required.
About us A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Qualifications
GCSE or equivalent in English and Maths
Ability to undertake additional training on departmental IT and manual systems
Experience
Previous admin and customer service skills.
Experience and understanding of a Patient Administration System (PAS) Customer care skills and experience, preferably within a healthcare environment.
Skills / Knowledge / Abilities
Good IT skills including knowledge of Microsoft Office Word, Excel and Outlook
Knowledge of IT systems
An awareness of Government Access Targets
Ability to control a conversation with a difficult or emotional patient.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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