ProInfoNet is seeking an experienced IP Network Engineer to join our Tier 3 Network Operations Center (NOC) team supporting the New England Telehealth Consortium (NETC). This position plays a key role in both day-to-day network operations and the NETC Next Generation initiative, deploying advanced transport and SD-WAN technologies that strengthen healthcare connectivity across Maine and beyond.
The ideal candidate is a hands‑on technical leader with deep routing and switching expertise, strong analytical skills, and a passion for building resilient, secure, and scalable network solutions in a healthcare‑focused environment. You’ll troubleshoot backbone and transport issues, contribute to network design and testing, and support strategic initiatives.
What You’ll Do:
* Serve as the NOC’s highest escalation point for IP routing, transport, and backbone issues.
* Troubleshoot complex BGP, MPLS, and EVPN Layer 2 connectivity across NETC’s core and participant sites.
* Perform route‑table analysis, traffic optimization, and failover validation.
* Support proactive network monitoring, incident management, and root cause analysis.
* Mentor Tier 1 and Tier 2 NOC technicians; develop and maintain operational standards, playbooks, and knowledge articles.
* Support SD‑WAN architecture, configuration, and testing for the NETC Next Gen platform.
* Build, configure, and maintain Versa Director, Controller, and Analytics components in both self‑hosted and cloud‑hosted environments.
* Assist in migration between shared and dedicated head‑end infrastructures.
* Participate in BGP and VRF design for multi‑tenant healthcare networks.
* Validate routing table scaling, control‑plane resilience, and headless operation limits.
* Collaborate with carrier and vendor engineering teams to ensure consistency across core and edge environments.
* Maintain up‑to‑date topology, configuration, and interface documentation.
* Contribute to test plans, change‑control documentation, and internal knowledge base content.
* Partner with NOC Operations, Field Services, and Project Management teams to ensure seamless rollouts and operational handoffs.
What You Bring:
* 5+ years of experience in IP networking or carrier‑grade network environments.
* Strong working knowledge of BGP, OSPF, MPLS, VRF/EVPN, and Layer 2/Layer 3 transport design.
* Hands‑on experience with Versa SD‑WAN, Fortinet, Cisco IOS‑XE, or similar enterprise platforms.
* Familiarity with multi‑tenant architectures, VLAN trunking (802.1Q), and WAN redundancy.
* Proficiency with CLI and Linux environments; scripting or automation (Python, Ansible) is a plus.
* Excellent troubleshooting and analytical skills with a focus on service continuity.
* Certifications such as CCNP, JNCIP, or equivalent preferred.
* Experience with healthcare networks, virtualization (VMware/Hyper‑V), or monitoring tools (PRTG, Zabbix, SolarWinds) a plus.
Why You’ll Love Working Here:
ProInfoNet is a mission‑driven IT consulting firm dedicated to strengthening connectivity and supporting communities across Maine and beyond. Our work combines technical expertise with purpose, helping organizations design, build, and maintain systems that make a difference.
You’ll join a close‑knit team that values collaboration, professional growth, and work‑life balance. We believe great work starts with great people, and our culture reflects that. We’re committed to helping each other succeed while making a lasting difference for the clients and communities we serve.
Benefits Include:
ProInfoNet offers a comprehensive and competitive benefits package, including:
* Competitive wages based on experience and qualifications
* Generous paid time off and holiday schedule
* 85% company‑paid health insurance coverage
* 50% company‑paid dental and vision insurance
* Company‑paid short‑term disability insurance
* Company‑paid identity protection coverage
* Great retirement plan with a generous company contribution
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