Description
About Alvarez & Marsal-
About Alvarez & Marsal Companies, investors and government entities around the world turn to Alvarez &Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is aleading global professional services firm that provides advisory, business performance improvement andturnaround management services. When conventional approaches are not enough to createtransformation and drive change, clients seek our deep expertise and ability to deliver practical solutionsto their unique problems. With 11000+ employees worldwide across 80+ offices in 39 countries, wedeliver tangible results for corporates, boards, private equity firms, law firms and government agenciesfacing complex challenges. Recognized as one of the ‘Best Firms to Work For’ by Consulting Magazinesince 2008 and ranked as a Top 3 Consulting Firm by Vault, A&M aims to be the leader in developing agreat people proposition and using that as a differentiator to deliver value to the business. For details,please visit the company website: http://www.alvarezandmarsal.com
About A&M Global Capability Center Private Limited-
In 2023, A&M established a high-quality global capability center in India. The capability center has
dedicated centers of expertise which work with A&M leadership across multiple business units and
geographies to enable efficient service delivery to A&M clients.
The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands.It helps A&M's global business units expand their talent pool in India, allowing them to hire specializedprofessionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshoreteam, and leverage automation with top-tier digital and analytics talent. The GCC blends industry andconsulting professionals across multiple domains to drive change and add value.
Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-endcase delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and ourleadership team boasts over 1000 years of combined experience. We serve all major markets, includingthe Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail,Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & NaturalResources, and Financial Services.
As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for thecenter. The GCC is growing rapidly and is already a 380+ member team.
What is Global Account Data Management Team?
The Global Account Data Management team is part of CRM, Marketing Technologies & Analytics
capability within the Marketing function of Global Enterprise Shared Services (GESS). GESS group at
A&M provides critical business support to the firm and encompasses a range of functions including
Information Technology, Marketing, Information Security, Insight Center & Knowledge Management,
Corporate Real Estate, Human Resources, and Operations. GESS enables A&M’s client service delivery,
go-to-market, risk management and growth goals as a strategic partner.
Our global account data management initiative is to effectively meet the demands of A&M’s growth and
dynamic environment. As a growing organization, it is necessary to maintain a comprehensive 360-
degree single account view encompassing the entire account lifecycle across A&M.
This team aims to address this growing need and manages as well as evolves A&M’s account and
customer data capabilities. It establishes a single account view by means of new global account registry,account data cleansing, system integration, and automation of continuous account data enrichment.
Considering the pace of targeted growth, we are keen to find people who are entrepreneurial,
driven by a passion to drive significant growth (people who can think in multiples of growth rather
than percentages), are comfortable with ambiguity, will roll up the sleeves and be hands on to get
things done and can be independent requiring limited cover.
We’re looking for CRM support specialists who will be responsible for account management using CRMsoftware products and ERP tools. The role would entail owning, maintaining and ensuring data integrity ofthe Global account registry for Alvarez and Marsal. This is a new initiative where the candidate would helpbuild out a new business unit team. The Global initiative will be driven from India. The Global Accountregistry team would provide support and administration for data issues to design and implement theprocess of account data management, cleanup and simplify business data accuracy and visibility, postwhich there will be regular maintenance and update driven by Indian team.
How will you grow and be supported?
At A&M, we know our people drive our growth, and we're focused on providing an employee experience
that supports professional and personal development. We provide our team with a robust performancedevelopment process which encourages continuous learning and development that rewards you for yourcontributions. We have the best technical and formalized on-the-job training and offer endlessopportunities for professionals to acquire new skills. We also prioritize your well-being and providepersonal tools and resources to support you through your personal journey. Click to learn about ourcommitment to your well-being.
Reports to: Manager, A&M GCC
GCC Location: Delhi NCR
Key responsibilities:
As an associate in the Account management team, you would:
- Act as the key point of contact for the Global Account registry maintenance and updates to maintain
the single-account-view for the entire organization
- Be a point of contact for any queries from key departments like Sales, Marketing, Finance etc.
- Own and maintain the client master data for Alvarez and Marsal, which would include:
o Set up of new client master data (Controlling the global client master)
o Identify any duplicate requests and recommend the right client account
o Complete job requests for new account setup in Global Account registry on a daily basis
o Upgrade the client hierarchy to enable more effective and comprehensive approach to sales
and client acquisition, enabling the teams to be more effective in their sales approach
- Run Scheduled account data maintenance
o Querying the global 3rd party databases for identifying the right legal entity / client that can
be set up in the A&M Database, additionally recommending any new 3rd party client
database so that the 'new client data' becomes more effective
o De duplication of master data leading to a more effective master database
o Evaluate multiple fields within CRM and compare with 3rd Party databases to standardize
the A&M client master registry
- Organize and analyze data to generate insights for the team from multiple sources, ensuring
accurate reporting and tracking of KPIs
- Work across time-zones with managing multiple stakeholder relationships
- Design and build reports and dashboards for account management and reporting
- Build knowledge building and process management training material, team onboarding materials,
user manuals and process documents
Create MIS dashboards and reporting using powerBI and other data visualization tools
Qualifications/ Ideal Experience-
- Bachelor’s degree with 1-2 years of experience in finance, accounting or data analytics
- Prior experience in areas of CRM, ERP and Account management systems
- Understanding of Sales Booking/Pipeline/Quota data models for sales reporting will be an
advantage
- Comfortable using Salesforce, Sharepoint, Power BI, MS Excel, Powerpoint
- Exposure to global market intelligence databases like Dun and Bradstreet, CapIQ, LexisNexis,
Orbis, Pitchbook, Crunchbase, etc.
- Excellent verbal and written skills, with the ability to establish credibility and influence clients
- Ability to simultaneously work on several projects and effectively manage deadlines
- Detail-oriented and possess strong ownership towards quality
- High motivation to learn and grow
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