Administration Support Team Leader
Administration Support Team Leader
We are looking for an experienced and motivated Administrative Support Team Leader to oversee our Administrative Support and Post Room teams. This is a hands-on leadership role where you will play a key part in maintaining high standards of service, supporting colleagues, and ensuring all administrative and mail processes run smoothly and efficiently.
You will act as the first point of contact for day-to-day operational issues, provide coaching and guidance to team members, and work closely with management to support team performance, morale, and continuous improvement.
Key responsibilities
1. Supervise the Administrative Support and Post Room teams, ensuring daily tasks are completed accurately and on time
2. Train, support, and mentor new and existing team members
3. Act as the first point of escalation for workload, process, or performance issues
4. Monitor workloads, allocate tasks, and lead on project work where required
5. Conduct regular one-to-one meetings and performance discussions
6. Identify training needs and support staff development
7. Support recruitment activities, including advertising, shortlisting, interviews, and new starter inductions
8. Manage performance, attendance, and HR-related matters in line with company policies
9. Ensure incoming and outgoing mail is handled correctly, securely, and efficiently
10. Liaise with the Post Room to resolve discrepancies or missing documentation
11. Support management requests and assist other departments where required
12. Promote and reinforce company values, culture, and professional standards
What we’re looking for
Essential requirements:
13. GCSE (or equivalent) in Maths and English (minimum Grade C)
14. Strong working knowledge of Microsoft Office, particularly Word, Excel, and Outlook
15. Excellent communication skills with a professional, approachable manner
16. Strong organisational, planning, and time-management skills
17. A reliable, flexible, and positive approach to work
18. Confidence in problem-solving and handling multiple priorities
19. Commitment to equality, diversity, and teamwork
Desirable:
20. Previous experience in an administrative or team leadership/supervisory role
21. Understanding of the conveyancing process and relevant key legal documents
What we offer
22. 25 days annual leave plus Bank Holidays
23. Workplace pension scheme
24. Ongoing training and development opportunities through our Learning & Development team
25. A supportive and professional working environment
Conveyancing Direct Property Lawyers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
S&C00576