Artis Recruitment is supporting a growing organisation in Bristol to recruit a Real Time Analyst to join their customer operations team. This role plays a key part in monitoring live performance, managing intraday resource, and ensuring customers receive a smooth, efficient service experience.
What you'll be doing
Monitoring real-time staffing levels and customer demand to optimise performance
Managing intraday schedules, shrinkage and adherence using WFM tools
Analysing performance data and making confident operational decisions
Producing short, medium and long-term resource plans across supply and demand
Identifying risks to delivery and escalating with clear, practical solutions
Working closely with operational teams to align resource to customer needs
Using Excel and planning models to track, update and improve forecasts
Location, salary & benefits
Office-based role with a minimum of 2 days per week in the Bristol office (Lyde Green)
Salary of £30,000
25 days holiday plus bank holidays
Generous contributory pension scheme
Volunteering days to support charity work
Why this role?
This is a great opportunity to step into a visible, impactful role where your analysis directly influences customer experience and operational success. You'll work closely with stakeholders across the business, develop your planning and decision-making skills, and be part of a team that values insight, ownership and continuous improvement.
Important information
Applicants must have the right to work in the UK.
If your profile is of interest, you may receive an email with further questions or an invitation to book a call - so keep an eye on your inbox!
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